Transportation Assistance

Throughout your cancer journey we understand it can be difficult to make it to your appointments. Keeping your scheduled healthcare appointments is important so that you can continue your treatment plan and stay in contact with your providers.

How to contact

If you have questions or need help applying for transportation assistance, please call the Oncology clinic at 214-590-5582 or talk with your provider.

Below are some transportation resources that may be helpful to you.

If you have Medicaid, you have free transportation to medical appointments.

Click here to view a drop-down selection of phone numbers to contact based on your insurance company.

Medicaid MCO Transportation Subcontractor Contact Numbers
Aetna Access2Care Access2Care Member Services & Where’s My Ride Line 1-866-411-8920
Blue Cross Blue Shield ModivCare Solution Member Reservation Line & Where’s My Ride Line 1-866-824-1565
Baylor Scott & White/Firstcare Access2Care Scott & White 1-877-447-3101
FirstCare 1-833-779-3105
Cigna Access2Care Access2Care Member Services & Where’s My Ride Line 1-888-721-8184
Community First MTM Member Reservation Line open 8:00am – 5:00pm M-F 1-888-444-0307
Where’s My Ride (WMR) Line open 24/7 1-888-444-0824
Community Health Choice Access2Care Access2Care Member Services & Where’s My Ride Line 1-844-572-8194
Cook Children’s Access2Care Access2Care Member Services & Where’s My Ride Line 1-844-572-8195
Dell Children’s Access2Care Access2Care Member Services & Where’s My Ride Line 1-844-867-2742
Driscoll One Call Government Solutions, LLC Members will call 877-379-3867 for both the Where’s My Ride Line or to Customer Service.
El Paso Health Access2Care Access2Care Member Services & Where’s My Ride Line 1-844-572-8196
Molina Access2Care Access2Care Member Services & Where’s My Ride Line 1-866-462-4857
Parkland OneCall Members will call 1-877-379-3867 for both the Where’s My Ride Line or to Customer Service
Superior SafeRide, inc. General Call Center 1-855-932-2318
8:00am – 6:00pm M-F
Where’s My Ride: 1-855-932-2319
4:00am – 8:00pm M-Sat
Texas Children’s Veyo Ride Scheduling 8:00am – 5:00pm M-F and Where’s My Ride 5:00am – 7:00pm (live operator) 1-888-401-0170
United Healthcare ModivCare Solution STAR Kids 1-866-529-2117 (Ride Assist 1-866-529-2120)
STAR/CHIP 1-866-528-0441 (Ride Assist 1-866-528-0443)
United Medicare ModivCare 1-855-483-6530
WellCare 1-888-857-1423

Dallas Area Rapid Transit (DART) offers online tools to map your trip with bus, rail, Paratransit and other services.

Paratransit shuttle: Curb-to-curb transportation service for people who are unable to use DART’s bus or rail service. If you would like help applying for DART Paratransit, please call 214-590-5582 or talk with your provider.
Visit their website here.

Customer Information Center (routes, schedules, & trip planning assistance) 214-979- 1111
Hours of Operation:
Monday – Friday: 6 a.m. to 8 p.m.
Saturday – Sunday: 8 a.m. to 5 p.m.
Holidays: 8 a.m. to 5 p.m.

Dallas County Health and Human Services
Offers assistance programs, including transportation vouchers for those who are eligible.

Parkland Senior Outreach Services (SOS)
Serves seniors living in only the following zip codes: 75215, 75216, 75217, 75241
Can be used for non-medical trips. Does not help with dialysis transports.
This service is currently not accepting new patients. Existing users of this service may reach out to their usual contact. 

The Grand Connection (Grand Prairie)
Shuttle service for Grand Prairie residents. Shuttle comes to Parkland 3 days per week (Monday, Tuesday, and Wednesday dependent on availability, drop-off at 9AM and pick-up at 12PM). Call for an application or click here to complete the electronic application. Wheelchair accessible.

Metrocrest Services
Transportation services within Addison, Carrollton, Coppell, and Farmers Branch. Must be 65 years or older, or have a disability. Sliding fee scale applied.

City of Garland Van
Transportation to medical appointments in Garland for Garland residents 60 years or older.

My Ride Dallas
Information on transportation options for residents of Dallas County, especially for people with disabilities and persons 60 years or older.

Komen Treatment Assistance Program
Financial assistance for patients receiving breast cancer treatment. Funds can be used for rent, utilities, transportation, or treatment-related expenses. Call for an application.

Shuttle service available in Kaufman County, Rockwall County, Balch Springs, Mesquite, DeSoto, and Seagoville. Discount fares for persons 60 years or older and persons with a disability. Call to apply or visit the website.